We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange it within 30 days of the shipment's receipt. Returned toys must be in their original condition and packaging. As long as your returned products meet the above requirements and include a Return Form and/or Packing List, we would be happy to refund you in the same form of payment as the original purchase was made.
How to Return or Exchange an Item
Option #1: Return/Exchange item at any Five Little Monkeys location
Option #2: Send your Return to our warehouse
Wrap the package securely. Use the original packing material, if possible.
Mail the package to:
Five Little Monkeys
1144 10th St.
Berkeley, CA 94710
For your protection, we recommend you send your return with an insured, trackable carrier, like UPS.
Once we receive your item, we'll send you confirmation via e-mail.
For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.
Please allow two billing cycles for the credit to appear on your credit card statement.
If you don't have your packing slip, please include your order number and the reason for your return/exchange with your package.
Customer pays all return shipping charges unless the return was due to an error on the part of Five Little Monkeys, or due to a defect.